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Since I am one of the user of Indosat Matrix. I think this article will help you to find out how to get in touch easily with Indosat Customer Service. My experiences with Customer Service, sometimes it's taking so much time to talk with the customer service via phone call, we have to press some buttons to reach them and sometimes we have to wait.
Here are the tips to get in touch with Customer Service Indosat Matrix.
01. You have to make sure you are the user of Indosat Matrix. 02. Call to 111 03. If you are connected with them press 1 - for Indonesian Language Selection. 04. Then press 4 to select for Matrix Service. 05. Then press 9 to talk with Indosat Matrix Customer Service. 06. Just wait they will pick-up your phone (you may have to wait if the phone lines are busy). Worth to wait though...
For Indosat Matrix Internet Activation for Android or iPhone, here is the way to register :
01. Make sure you use Indosat Matrix SIM card. 02. Top-Up your credit IDR 100,000,- 03. Send SMS to 777 > BOR <space> U4 04. Wait for activation SMS 05. There you go... Internet is ON and ready to use when you receive the Activation SMS. *It's Unlimited data service, but when you use 500MB already (within a month), it will reduce the speed to 64kbps from 384kbps.
Blackberry User - Indosat Matrix. If you are Blackberry user and using Indosat Matrix and planning to go to Singapore. Don't have to worry about roaming, because when you arrive in Singapore, select manually your Phone Provider to StarHub 3G while using your Indosat Matrix SIM Card. It costs you +/- IDR 25,000,- for Blackberry Internet Service. You may enjoy your BBM or Browsing or use any of your social media.
Hope this information help you saving your time listening to any instruction. Have a good day! For any further or other information you may visit their official website - www.indosat.com |